3rd Line Engineer
About you:
We are searching for a 3rd Line Engineer who can join our dynamic technical services team within Trooli to handle the complex and critical technical issues escalated from our 1st and 2nd line support engineers. The role is vital for maintaining the integrity and reliability of our network and services.
If this sounds like you, please click 'apply'!
The role:
The role will cover all aspects of the internal IT systems from desktop and server support through to cloud and data centre management. More specifically, day to day you will be:
- Configuring and installing hardware in both office and data centre environments
- Provisioning new network services and deploying software applications
- Ensuring seamless integration and performance of networking components
- Acting as an escalation point for complex technical issues and projects
- Maintaining and optimising ESXi infrastructure and VMware environments.
- Leading and participating in software and hardware deployment projects
Skills and experience:
- Previous experience in a similar 3rd line support engineer role
- Extensive hands-on experience with Linux operating systems
- Proficiency in Microsoft desktop and server operating systems.
- Strong knowledge of Azure/Office 365, MDM solutions, and VMware ESXi/ vSphere
- Experience with MSSQL, MySQL, and PostgreSQL databases
- Proven ability to manage time effectively and handle multiple tasks simultaneously
- Direct experience or significant involvement in software and hardware deployment projects
- Excellent communication and interpersonal skills.
Qualifications:
- Bachelor’s degree in computer science, Information Technology or a related field
- ITIL Foundation Certificate is desirable
- VMware Certified Professional (VCP) is desirable
Why Trooli:
At Trooli, we are passionate about innovation and excellence. We offer a dynamic work environment where you can make a significant impact on our growth and services. You’ll be joining a forward thinking team that values collaboration and a can-do attitude. We also offer competitive salaries, comprehensive benefits, and opportunities for professional development.
At Trooli we work hard to create an inclusive, collaborative, and rewarding environment where you are encouraged to make a difference and achieve great things. We welcome applicants who struggle to apply online to contact for a chat or email us directly to recruitment@trooli.com. We will make any reasonable adjustments to working environments to ensure all employees are included and can work safely.
- Department
- Technical Services
- Locations
- Kings Hill
- Yearly salary
- 50,000 - 55,000
- Employment type
- Full-time
Kings Hill
Benefits
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Company Pension
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Life Assurance
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25 days holiday, plus Bank holidays
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Employee referral scheme
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Employee Discount
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Company sick pay after qualifying period
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Enhanced maternity and paternity pay after qualifying period
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Free on site parking
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Cycle to work scheme
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Employee Assistance Programme
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On-going professional development and training
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Eyecare Vouchers
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Discounted Cinema Tickets
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Wellbeing Initiatives
Workplace & Culture
Our journey began in 2002, when a group of visionaries came together because they believe in providing a faster and more reliable broadband to rural communities. This defines who we are, an innovative and forward-thinking company who are not afraid to think outside of the box.
We are committed to providing an outstanding service through our relationships which starts with our employees who set us apart from others in our industry, with their passion and can-do attitude, skills and knowledge to deliver quality and reliability to our customers.
We offer a dynamic and inclusive work environment, where you are encouraged to make a difference and achieve great things, if this is you, please take time to look at our open vacancies.
About Trooli
Here at Trooli, we’re on a mission to banish buffering, vanish video call embarrassment and clear up those “up to” speed claims that give broadband a bad name.
How? By expanding our new, guaranteed, ultrafast, full fibre broadband speeds to as many communities as possible across Kent, East Sussex and beyond.
Like what you see? Here’s a few more reasons why you should get in touch…
- We’re passionate about growth
In two years we’ve passed 200,000 premises, grown from 10 to over 250 staff and become one of the most respected and exciting altnets in the industry – and that’s just the start.
- We’re passionate about our people
At the heart of our culture is a belief that a company is more than politics and processes and our high staff retention rate is a sign that life at Trooli is that bit brighter than the norm. Our people are the heartbeat of our success and we’re committed to helping them grow alongside our network.
- We’re passionate about our customers
Wouldn’t it be nice for a network to be independent of Openreach and fully able to focus on it’s customers? Well, welcome to Trooli and with our excellent Trustpilot rating it’s clear we’re doing something right.
3rd Line Engineer
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