Customer Service Assistant
About you:
If you are a well organised individual with excellent customer service skills and with a willingness to learn broadband technology, then this could be the role for you!
Please note this role is based in our Kings Hill office Monday-Friday.
The role:
As a Service Activation Assistant, you will manage our resellers (service providers) through their service activation journey from the point of order to their broadband service to going live.
You will be responsible for ensuring a seamless and efficient activation of services for new and existing resellers.
Further responsibilities are:
- Managing reseller relationships through various means; including phone calls and emails.
- Sending and tracking our standard communications with resellers to keep them up to date on their orders
- Planning, organising and evaluating surveys, costings and civils works
- Using remote access software to activate FTTP connections
- You will be expected to have a good level of IT literacy and be able to learn new software systems quickly.
Skills and experience:
- Exceptional communication skills - verbal, written etc
- Ability to collaborate with internal and external stakeholders
- Able to prioritise and multi-task
- Strong IT Literacy
- Analytical ability and logical thinker
- A willingness to learn Broadband technology
Qualifications:
- GCSE grade 4-9 in English and Maths
Why Trooli:
At Trooli, we are passionate about innovation and excellence. We offer a dynamic work environment where you can make a significant impact on our growth and services. You’ll be joining a forward-thinking team that values collaboration and a can-do attitude. We also offer competitive salaries, comprehensive benefits, and opportunities for professional development.
At Trooli we work hard to create an inclusive, collaborative, and rewarding environment where you are encouraged to make a difference and achieve great things. We welcome applicants who struggle to apply online to contact for a chat or email us directly to recruitment@trooli.com. We will make any reasonable adjustments to working environments to ensure all employees are included and can work safely.
- Locations
- Kings Hill
- Employment type
- Full-time
Kings Hill
Benefits
-
Company Pension
-
Life Assurance
-
25 days holiday, plus Bank holidays
-
Employee referral scheme
-
Employee Discount
-
Company sick pay after qualifying period
-
Enhanced maternity and paternity pay after qualifying period
-
Free on site parking
-
Cycle to work scheme
-
Employee Assistance Programme
-
On-going professional development and training
-
Eyecare Vouchers
-
Discounted Cinema Tickets
-
Wellbeing Initiatives
Workplace & Culture
Our journey began in 2002, when a group of visionaries came together because they believe in providing a faster and more reliable broadband to rural communities. This defines who we are, an innovative and forward-thinking company who are not afraid to think outside of the box.
We are committed to providing an outstanding service through our relationships which starts with our employees who set us apart from others in our industry, with their passion and can-do attitude, skills and knowledge to deliver quality and reliability to our customers.
We offer a dynamic and inclusive work environment, where you are encouraged to make a difference and achieve great things, if this is you, please take time to look at our open vacancies.
About Trooli
With roots in Southeast England, we're deeply committed to our local community. Yet, our vision extends far beyond. Our ever-growing state-of-the-art fibre network covers a wide area, and we are passionate about connecting people and businesses across many more regions. We want to provide high-quality, affordable services along with educational information that is honest, and easy to understand.
But Trooli isn't just about speed; it's about reliability too! We aim to deliver high quality broadband that never disappoints and works when it is needed, every single time.
We're excited about the future, and we invite you to be part of it with us!
Customer Service Assistant
Loading application form
Already working at Trooli?
Let’s recruit together and find your next colleague.